NPS measures customer experience and predicts business growth. The score ranges from -100 to +100, with higher scores indicating better customer loyalty. Respondents are grouped as Promoters (9-10), Passives (7-8), or Detractors (0-6) based on their likelihood to recommend your service.
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Want to measure customer satisfaction and loyalty The Net Promoter Score (NPS) Calculator helps you find out how likely your customers are to recommend your product or service NPS is a trusted metric used by startups and large companies to understand customer sentiment It is based on a simple question How likely are you to recommend us to a friend or colleague
How to Use
Using the NPS Calculator is simple:
- Open the tool
- Enter the number of Promoters (score 9–10)
- Enter the number of Passives (score 7–8)
- Enter the number of Detractors (score 0–6)
- Click Calculate
- View your Net Promoter Score instantly
Formula:
NPS = (% of Promoters – % of Detractors)
Benefits
Why use this tool:
- Helps track customer loyalty over time
- Easy to use for surveys and feedback reports
- Great for improving products and services
- No spreadsheets or manual work needed
- Works on any browser and device
- Used in SaaS, eCommerce, and service-based businesses
Conclusion / CTA
Use the Net Promoter Score Calculator to understand how your customers feel. It’s fast, simple, and gives you insights that can drive business growth.
Try it now and start measuring customer loyalty the smart way.
